Your data, plainly explained

The data controller is SOCIETE LUMEN DIGITAL ENTREPRISE (Lumen Digital Enterprise), Registre National des Entreprises (RNE), Tunisia No. 1845102J, Sidi Ahmed Zarroug, Gafsa Sud, Gouvernorat de Gafsa 2100, Tunisia. Contact: chahine@lumendigitalenterprise.com.

This policy covers this website and our product receptionists.io. Where receptionists.io processes data on behalf of a business customer (for example, callers to that business), the customer is the controller and we act as their processor under our service agreement.

On this website: the name, email, company and message you submit through the contact form, and standard analytics (pages viewed, approximate location, device type) via Microsoft Clarity and Meta Pixel.

In receptionists.io: account details of our customers (name, email, business name, billing details handled by our payment processor), the phone numbers provisioned for them, call audio and transcripts of calls to those numbers, appointment details, and SMS messages exchanged with callers.

To respond to enquiries, to provide the receptionists.io service (answering calls, booking appointments, sending appointment confirmations and reminders by SMS), to bill for it, to keep the service secure, and to meet legal and telecom-carrier compliance obligations.

Messages sent by receptionists.io are transactional and are only sent to people who have contacted a business by phone or booked an appointment with it. Every message includes a way to opt out; replying STOP ends messages from that business and HELP returns contact details. Message and call records are kept so businesses can see their own history and so we can demonstrate compliance to carriers.

Only service providers needed to run the product: telecommunications carriers (to connect calls and deliver SMS), speech-recognition, language-model and speech-synthesis providers (to run the assistant), our payment processor, our hosting and database providers, and the calendar/CRM systems a customer chooses to connect. We do not sell personal data.

We keep data for as long as the related account is active and as required by law or carrier rules, then delete or anonymise it. You can ask us to access, correct, export or delete your data, or object to processing, by emailing chahine@lumendigitalenterprise.com. We answer within 30 days.

We will post any changes to this policy on this page with a new date.